Welcome to this edition of the NowInfinity FAQ newsletter. The topics covered in this edition will assist with commonly asked questions in the last month.
"ASIC Password Reset" email - Please refer to this article for details as to why this email is received if a user of the account has not requested a password reset.
Name format issue banner - When a red name banner appears in a Company profile, this means the Company was registered externally from NowInfinity and the relevant name format does not meet ASIC Edge Protocol requirements. Click here to view the accepted and unaccepted name formats, along with guidance on how to resolve the issue.
Allotment issue banner - If an allotment issue banner appears in the Company profile, this means discrepancies require balancing via the allotment table. Once balanced, the banner will disappear. Learn more about updating the share allotment table here.
Amend a Trust's beneficiaries - This guide outlines how to proceed when a Trust requires the beneficiaries to be updated (e.g. removing or adding).
Annual Statement showing "not received" status - When the Annual Statement displays this status, the relevant documents will not be accessible. To discover how to resolve the status and access the statement, refer here.
Electronic signing (including remote witnessing) - We encourage you to review this article for practical tips on executing documents electronically (whether by Directors or individuals).