Question
I am receiving the message "Order Not Found" when I open a document from the Company Profile or the Lodgement list. How do I access the documents?
Answer
For example if the Annual Statement or ASIC form was lodged/received under the previous Agent via NowInfinity, and there has been a merger between two practices, the record is moved to you, as the new Agent.
The attached PDF documents can then be found by accessing the Company's timeline. The documents can be downloaded by selecting the relevant PDF.
As the collaboration page will not be accessible, additional actions, such as sending for e-signing, will not be available.
"Order not Found" could also mean that the user attempting to open the document may not have permission to view the document. For more information on permissions, see: How do I set up User permissions?