Undelivered Texts or Emails

Question

How can I tell when an email or text has not been delivered?

Answer

SMTP email setup is the only email method for you to directly receive undeliverable email bounce back notifications from your email provider.

For more information on how to set up the SMTP outgoing email option click here.

NowInfinity has the capability to notify the ASIC Contact of your account, if an email was unable to send out of NowInfinity. This is communicated via the Summary Report (sent daily, weekly or monthly).
See the following link on how to set up the Summary Report.

 

Alternatively, you may view the 'Failed' emails and SMS messages via Productivity > Outgoing Correspondence.

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Adjust the date range and change the status to 'Failed' and click 'Apply'.

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