Question: Why are NowInfinity no longer offering Alpha Tags via NowInfinity's SMS account?
Answer: Under the new regulations, continuing to offer Alpha Tags in messages sent directly by NowInfinity would require us to register as a telecommunications provider. This would introduce ongoing reporting and monitoring obligations to ACMA that are not aligned with our business.
Question: Who is NowInfinity’s SMS provider?
Answer: ClickSend is the SMS provider used for messages sent via NowInfinity.
Question: What is the cost to send SMS via ClickSend?
Answer: Customers who sign up using our referral link will receive a discounted rate of $0.0406 per SMS. Otherwise, standard ClickSend pricing will apply based on their available plans.
Question: Is there a free trial with ClickSend?
Answer: Yes, ClickSend offers a 14-day free trial, which includes a $2 credit for SMS usage.
Question: How do I register my Alpha Tag?
Refer to this link for step by step instructions on how to register your Alpha Tag via ClickSend.
Question: How long does Alpha Tag registration take?
Answer: Typically, registration is completed within 24 hours after responding to ACMA. Delays may occur if responses are not submitted promptly or during peak periods (e.g. near regulatory deadlines).
Qustion: What can delay my registration?
Answer: The most common delay is not responding to ACMA’s confirmation email. This email may go to your junk or spam folder, and ACMA does not send follow-ups.
Question: Can I use an Alpha Tag already registered with another provider?
Answer: Yes, but you will still need to:
- Create a ClickSend account
- Add your registered Alpha Tag within ClickSend
- Connect your ClickSend account to NowInfinity
Question: How can I contact ClickSend for support?
Answer: ClickSend offers 24/7 live chat support via their website.
Question: When will ClickSend integration with NowInfinity be available?
Answer: We are currently working on this and will provide an update as soon as possible.
Question: Can I use my mobile number or another dedicated mobile number as the sender ID instead?
Answer: Yes, you can use a mobile number as the sender ID. Messages sent from your account will reflect that number to recipients.
Question: When will OTP be available for mobile sender IDs?
Answer: This is also in progress. We will share updates once confirmed.
Question: What happens if I don't enter anything into the Sender ID field?
Answer: If no custom Sender ID is entered, a shared mobile number provided by ClickSend will be used to continue sending your SMS reminders.
Question: I am a PAYG customer, do these changes impact me also?
Answer: Yes, this change impacts all subscription and PAYG accounts that use NowInfinity to send any type of SMS reminder to their clients.