Why are NowInfinity no longer offering Alpha Tags via NowInfinity's SMS account?
Who is NowInfinity’s SMS provider?
What is the cost to send SMS via ClickSend?
Is there a free trial with ClickSend?
How do I register my Alpha Tag?
How long does Alpha Tag registration take?
What can delay my registration?
Can I use an Alpha Tag already registered with another provider?
How can I contact ClickSend for support?
When will ClickSend integration with NowInfinity be available?
What should I do while waiting for the ClickSend integration with NowInfinity to become available?
Can I use my mobile number or another dedicated mobile number as the sender ID instead?
Can I use a non Australian mobile number as the Sender ID?
When will OTP be available for mobile sender IDs?
What happens if I don't enter anything into the Sender ID field?
I am a PAYG customer, do these changes impact me also?
Why are NowInfinity no longer offering Alpha Tags via NowInfinity's SMS account?
Under the new regulations, continuing to offer Alpha Tags in messages sent directly by NowInfinity would require us to register as a telecommunications provider. This would introduce ongoing reporting and monitoring obligations to ACMA that are not aligned with our business.
For clients who wish to continue using Alpha Tags, we recommend registering directly with ClickSend, which provides a cost-effective and streamlined solution.
Who is NowInfinity’s SMS provider?
ClickSend is the SMS provider used for messages sent via NowInfinity.
What is the cost to send SMS via ClickSend?
Customers who sign up using our referral link will receive a discounted rate of $0.0406 per SMS. Otherwise, standard ClickSend pricing will apply based on their available plans.
Is there a free trial with ClickSend?
Yes, ClickSend offers a 14-day free trial, which includes a $2 credit for SMS usage.
How do I register my Alpha Tag?
Refer to this link for step by step instructions on how to register your Alpha Tag via ClickSend.
How long does Alpha Tag registration take?
Typically, registration is completed within 24 hours after responding to ACMA. Delays may occur if responses are not submitted promptly or during peak periods (e.g. near regulatory deadlines).
What can delay my registration?
The most common delay is not responding to ACMA’s confirmation email. This email may go to your junk or spam folder, and ACMA does not send follow-ups.
Can I use an Alpha Tag already registered with another provider?
Yes, but you will still need to:
- Create a ClickSend account
- Add your registered Alpha Tag within ClickSend
- Connect your ClickSend account to NowInfinity
How can I contact ClickSend for support?
ClickSend offers 24/7 live chat support via their website.
When will ClickSend integration with NowInfinity be available?
This integration will be available from 18 June, 2026.
I already have a ClickSend account and am integrated with another platform, can I still integrate my ClickSend account with NowInfinity?
Yes. You can have your ClickSend account integrated with multiple platforms.
What should I do while waiting for the ClickSend integration with NowInfinity to become available?
You can continue using the Sender ID field as usual until 30 June 2026.
If the ClickSend integration becomes available before this date, you can connect your ClickSend account immediately and begin using it to send SMS reminders via NowInfinity.
Can I use my mobile number or another dedicated mobile number as the sender ID instead?
Yes, you can use a mobile number as the sender ID. Messages sent from your account will reflect that number to recipients.
Can I use a non Australian mobile number as the Sender ID?
No. Only Australian mobile numbers can be used as the Sender ID in NowInfinity.
When will OTP be available for mobile sender IDs?
This functionality will be available from 18 June, 2026.
What happens if I don't enter anything into the Sender ID field?
If no custom Sender ID is entered, a shared mobile number provided by ClickSend will be used to continue sending your SMS reminders.
I am a PAYG customer, do these changes impact me also?
Yes, this change impacts all subscription and PAYG accounts that use NowInfinity to send any type of SMS reminder to their clients.