1. Google Authentication users:
Step 1: Login via the Platform using your normal username and password and select the “Login” button
Step 2: Click the “Reset Verification Code” link
Step 3: A text message will be sent to your registered mobile phone number.
Note: If you don’t have a mobile phone number registered with NowInfinity, or if you don’t receive the text message, please contact your NowInfinity administrator.
When you receive the text message, select the reset link in the body of the text message.
Your device must be connected to the internet for the link to work.
Note: If you don't get a reset link via text message, you need to contact your NowInfinity administrator to reset your 2FA authentication method.
Step 4: You will be redirected to a confirmation page on your mobile device.
Step 5: Go back to the NowInfinity login page and login again using your normal username and password and select the “Login” button
Step 6: You will be prompted to set your 2FA authentication up again.
Note: Click here to read more about setting up 2FA authentication.
2. SMS Authentication users:
Note: If you use SMS notifications to get your 2FA verification code, or if you didn't get a reset link via text message, you need to contact your NowInfinity administrator to reset your 2FA authentication method.
Step 1: As a NowInfinity Administrator, navigate to the User Management page in the Portal Settings.
Step 2: Select the “Reset 2FA” button next to the person’s name for who you are resetting the 2FA authentication method.
Step 3: The 2FA authentication method has been reset.
Step 4: The person can now log into NowInfinity using their usual username and password. After login, they will be prompted to reset their 2FA Authentication details.