Question
How can I reset the MFA of a user? How can I reset my own MFA?
Answer
Only users with administrator permissions can reset an MFA and are required to be logged in when doing so. If you are not an administrator, or unable to log in, you will need to contact your NowInfinity administrator to reset your MFA authentication method.
Note: If you are a PAYG user who currently uses the Phone Authentication method, once your MFA has been reset you will no longer have the option to use Phone Authentication. All PAYG users will only have the option to use Google Authenticator. Click here for more information.
- As a NowInfinity Administrator, navigate to the User Management page in the Portal Settings.
- Select the “Reset MFA” button next to the person’s name for who you are resetting the MFA authentication method.
- The MFA authentication method has been reset confirmation should display
- The user can now log into NowInfinity using their usual username and password. After login, they will be prompted to set up their MFA Authentication details.
Should you be unable to reset the MFA authentication you can contact NowInfinity Support via 1300 851 057 (Option 2) or info@nowinfinity.com.au.