Customising the outgoing email address - AWS (Amazon Web Services)

Navigate to Menu > Portal Settings > Email Settings:


NowInfinity allows you to customise the outgoing email address for all correspondence to your clients. This article relates to the use of AWS (Amazon Web Services), however there are 2 other options:

1. - Default NowInfinity email

2. SMTP (Simple Mail Transfer Protocol)


AWS - Amazon Web Service

Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service, which allows you to add an existing email address that will appear when sending correspondence from NowInfinity.

Note: We strongly recommend your IT specialist assists with setting up AWS. Alternatively, reach out to your Domain Name System (DNS) hosting provider (e.g. CrazyDomains, GoDaddy, etc.) to request assistance with setting up your SPF and DKIM records.

Only one email address is available per account. We recommend using your general email address, e.g. info@......

To set up AWS:

Sender data:

1. Select AWS Simple Email Service from the drop down box


2. Input email address that will be shown as a "Sender" for outgoing correspondence.
Note, personal email domains such as cannot be used for AWS, as SPF and DKIM Keys cannot be configured for these. Other examples include AOL, Outlook, Zoho, and Yahoo:

3. Click on "Verify"

4. A verification email will be sent to the email address. Open this email and click the URL link to verify:Step_4_a.png



5. Once the verification process is complete, click "Verify" again from the Portal Settings page to activate this setting:

The "Verified" tick box will display":


 6. Send mail from name: Enter your company name or other name you wish to appear as the sender:

 7. Send a copy of all emails to: An optional, but recommended field. Input an internal email address to send a copy of all outgoing correspondence emails sent from NowInfinity:


8. Click "Save Sender Data"



Sender Policy Framework (SPF) is an email validation standard that is designed to prevent email spoofing. Domain owners use SPF to tell email providers which servers are allowed to send email from their domains.

Instructions to set up SPF:

If your domain does not have an existing SPF record, publish a TXT record with the following value.

SPF records can contain multiple include statements. If your domain already has an SPF record, you can add an include statement for Amazon SES by using the following format:
"v=spf1 ~all"

For NowInfinity, the SPF record to add to the DNS configuration for your domain is the following: 

"v=spf1 ~all"



DomainKeys Identified Mail (DKIM) is a standard that allows senders to sign their email messages with a cryptographic key. Email providers then use these signatures to verify that the messages weren't modified by a third party while in transit.

Click here to learn how to use DKIM with Microsoft 365.

For all NowInfinity users who want to use AWS as a sender type for their emails, the option to generate DKIM keys is available on Portal settings > Email settings.

To have the keys available, click the "Generate DKIM Keys" in the "DOMAINKEYS IDENTIFIED MAIL (DKIM) RECORD" sub-section. 

Generated keys will be available in the read-only mode in the text box below:

When DKIM keys cannot be set for some reason, there is an option to set up a reminder to be notified every 3 days via email. For this, "Remind me to set DKIM keys every 3 days" checkbox is available:

The received tokens should be added in DNS in the following CNAME format. (Note, the format needs to be CNAME, rather than TXT): CNAME CNAME CNAME - is your domain name

For example, applying this template to the tokens shown in the preceding example produces the following records: CNAME CNAME CNAME


Contact our Customer Service Team for further assistance.

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