How to unlock and reset password for users on your account

Question

How to unlock and reset a password for a user?

Answer

Only NowInfinity Administrators (users who have settings access) will be able to unlock and reset a user's password.

To reset the MFA, please see How to reset your MFA Authentication

Step 1: As a NowInfinity Administrator, navigate to Menu > Portal Settings > User Management page 

Step 2: Select the “Unlock and reset password" icon next to the users name on the right for who you are unlocking and resetting the password.

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Step 3: Click "Yes" if you would like to proceed with the unlocking and resetting of the password.

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Step 4: The user will receive an email from NowInfinity to reset their password. 

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Should you encounter any issues, please contact NowInfinity support on 1300 851 057 (option 2) or email info@nowinfinity.com.au.

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