Product feedback policy

Privacy Policy

We would like to advise our customers that any feedback provided via the Class and NowInfinity Ideas portal will be visible to all customers.  We urge that customers exercise proper judgement and not share any personally identifiable information.  For details please see

Our approach to product ideas

Here at Class we take your feedback about our products seriously. 

We believe that listening to our customers and team members is a great source of inspiration as we build better products.

We use your feedback to identify the most important features, ideas and pain points so we can deliver you the most efficient and easy to use solution in the market.

How to give us your product ideas

Submitting your idea couldn't be simpler. 

  • Login to the ideas portal via https://class.ideas.aha.io/
  • Click on Add a new idea
  • Add all the relevant details including the business background, any current workarounds, and business impact
    • As you enter the details, you may be presented with existing ideas that match the description of your idea
    • If you think that the existing idea matches the problem you are looking to solve, you can vote on the existing idea
  • Be sure to prioritise your idea using the Priority field

Idea Votes

Votes are a way for users to support ideas they wish to see implemented over others.  All users have 5 votes and votes are handed back when an idea is implemented.  Users can choose to vote on an idea more than once.

Idea Portal Access

All access controllers are setup for access to the ideas portal.  Should there be a need to setup more users in your firm, please contact Class Support. 

What happens to your product feedback?

All new requests are set to the "Submitted" status.  At this stage, our team will triage the idea and take the following actions:

  • Should the capability already exist in the system, the request will be set to "Capability Exists" with instructions on how to use the feature.
  • If the idea is new, the request will be set to "Gathering Interest" so other users can vote, prioritise and provide additional information & comments. This allows us to understand the impact across our clients.  If there is a workaround, we will advise.
  • On occasion, your idea might be merged with an existing idea should one already exist.

Our Product Team meets regularly to review the highest priorities from customers and team members. As part of the review, we will typically update the status of each idea so you know the outcome. 

 If we decide to investigate or build an idea, the status will be changed to "Planned" or "Building" and anyone who has submitted or voted on this request will be notified.  Once an idea has been implemented, the status will change to Shipped.

If we are unable to consider your idea for implementation, we’ll do our best to let you know why.

If you reach out directly to our Support Team, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.  

FAQs

How long will it be before the product team reviews my idea?

We review the feedback  on an on-going basis and update the product roadmap periodically. Please make sure your ideas are clear and concise so others can vote on them. Also, be sure to prioritise your own requests by using the Priority field, that way, we will know if a particular request is important to you.

My idea hasn't been reviewed yet and I submitted it a while ago. What can I do?

If we haven't reviewed your item yet and it is a high priority for you:

  • Make sure it's prioritised correctly by using the Priority field
  • Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that on your business? You can add these details by editing your idea. 
  • Once the request gathers a certain level of interest from the wider community, we will review it.

Thank you for your feedback, understanding, and support as we work together to build the best products possible!  

 

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