How can I reset my EDGE password?
To reset your ASIC EDGE password:
- Ensure all users are logged out of the NowInfinity software
- Contact ASIC on 1300 300 630 or use their online chat service https://webchat.asic.gov.au/webchat/home/create?skillset=113.
- Request password reset
Once ASIC have reset your EDGE password:
- Wait 10-15 minutes
- Enter your new password into the Product Settings > ASIC Parameters section of your platform and Click Save. (It will take another 10-15 minutes to complete the connection, unless there are ASIC delays.)
Once connected, there will be 2 options to check successful connection.
a. The ASIC connection symbol color will change. Green or Yellow indicates the connection is successful.
b. Password entered will automatically change to a different one as ASIC will issue a different password automatically for security purposes.