NowInfinity FAQs - November 2022

Welcome to the November edition of our NowInfinity FAQ newsletter where we address common questions from the past month.

Did you know?

Customising email templates – NowInfinity provides the option for you to customise the standard email templates available on the platform. Click here for more information.

E-Signing – for an e-signing envelope to be considered complete, all signed copies must have the Envelope ID displayed on the document. This applies to forms that are either fully e-signed or partially e-signed and partially paper signed. For more guidance on this process click here.

Login Issues – are you having trouble logging in and need your Multifactor Authentication (MFA) reset? Click here for step-by-step instructions.

Account Settings – are you wanting to get the most out of your Account Settings? Click here to find out more about your options.

Share Allotments – is there an Allotment issue with one of your Companies? Click here for steps to resolve this issue.

For previous FAQ newsletters click the button below:

See Full Release Notes

Time is running out to apply for a Director ID

The Director Identification Number (Director ID) deadline is fast approaching. By 30 November 2022, all existing Directors of an Australian Company, Registered Australian body, Registered Foreign Company, and Directors of a Corporate Trustee of a Self Managed Superannuation Fund (SMSF) or Trust need to have applied for a Director ID with the Australian Business Registry Service (ABRS).

Failure to do so may result in substantial fines for the director enforced by Australian Securities and Investment Commission (ASIC).

The fastest way to apply is by using the myGovID app to log in to the ABRS website. The Director ID demonstration video has step-by-step instructions on how to verify your identity and apply for the Director ID online. The full application process can be viewed here.


NowInfinity Fundamentals Training

Are you a new user or would like to revisit the fundamentals training for NowInfinity? Find more information here.

If you have any further questions in relation to recent updates or announcements, please contact our customer service team via our live chat or send us an email at

You can also register to access our recorded webinars for Corporate Messenger, Documentation Suite and Trust Register. Click here to register.

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