NowInfinity FAQs - February / March 2022

Welcome to the February/March edition of our NowInfinity FAQ newsletter, where we address common questions from the past month.

IMPORTANT Changes to Multi-Factor Authentication (MFA) Requirements

Effective from 31 March, the ‘remember me’ functionality for MFA codes on the NowInfinity Platform will be reduced from 30 days to less than 24hrs, to align with security best practices and comply with the ATO Operational Security Framework. NowInfinity connects with ATO systems in delivering our services and must comply with the ATO’s security framework.

Additionally, with the government’s initiative to modernise business registers, the government has created a new Australian Business Registry Service (ABRS) that is overseen by the ATO.  The ABRS will encompass the current edge and ECR services provided by ASIC. Organisations interacting with ABRS systems will be required to comply with the above Operational Security Framework.

More information on setting up and resetting MFA is available in our knowledge base articles.

System Pins

We now provide the functionality to identify which Company Directors do not have their Director Identification Number recorded in the Company Profile. Find out more here.




Also, check the below FAQ for this edition:

For previous FAQ newsletters click here.

If you have any further questions in relation to recent updates or announcements, contact our customer service team via our live chat or send us an email at


You can also join our weekly webinar to walk through Corporate Messenger, Documentation Suite and Trust Register. Click here to register.


Thank you for choosing NowInfinity platform.

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