How do I disconnect my custom DocuSign account in my NowInfinity account?

Question

I want to disconnect my custom DocuSign account in NowInfinity, how do I do this? 

Answer

Prior to disconnecting, review What to consider before disconnecting your custom DocuSign account in NowInfinity.

1. Navigate to Menu > Portal - Portal Settings > Electronic Signing
2. Under the "Custom DocuSign Account" section, click "Disconnect"
3. Inform info@nowinfinity.com.au that your custom DocuSign account has been disconnected. Our team will need to disable a setting on our end.

Once this is done, the system will use the NowInfinity free DocuSign account by default.

What to consider before disconnecting your custom DocuSign account in NowInfinity

• It is recommended to ensure all current DocuSign envelopes are completed prior to the disconnection of your custom DocuSign account. 
• The DocuSign envelopes sent when your custom DocuSign account was connected will need to be voided in NowInfinity as recipients will not be able to access the documents after disconnection.
• If there are any outstanding DocuSign envelopes, these will need to be voided in NowInfinity and resent using the NowInfinity free DocuSign account. Outstanding e-signing reminders will remain active if the old e-signing envelopes are not voided. 
• Once your custom DocuSign account is disconnected in NowInfinity, you may wish to request for DocuSign to disable the ‘Don’t enforce in session certificate’ option on your DocuSign account.