The Identity and Verification (ID&V) feature is embedded directly within NowInfinity and allows you to verify an individual’s identity as part of your onboarding and ongoing compliance workflows.
ID&V helps you meet AML/CTF customer due diligence requirements by enabling identity checks to be initiated from NowInfinity and completed securely by the individual.
What ID&V Does
Using ID&V, you can:
- Initiate identity verification for an individual from within NowInfinity
- Send a secure verification request to the individual
- Receive identity verification and compliance screening results back in NowInfinity
- Record outcomes as part of your compliance records
ID&V is an on‑demand service and is charged per completed verification.
When to Use ID&V
Use ID&V when you need to:
- Verify a new individual during onboarding
- Verify an individual added to an existing entity
- Re‑verify identity as part of ongoing AML/CTF checks
- Complete enhanced due diligence based on risk
How ID&V Works (End‑to‑End)
1. Start an ID&V Check
You can find the Identity and Verification service via Menu > Identity Verification.
To start a new Identity Verification click on ‘Add Identity Verification’.
Complete the individual’s detail and click on ‘Continue’ to select a service type.
2. Select a Service Type
There are 3 service types, and each service type includes an optional Biometric check.
| Service Type | Database check | Description | Cost |
|---|---|---|---|
| Standard Identity Check |
Two identity checks Government ID database Optional biometrics check |
This identity verification option enables users to confirm identity by cross-checking against government issued identification sources. Commonly used to support with your Proof of Identity processes. |
$3.3 $5.5 with bio check |
| Enhanced Identity Check |
Two identity checks Government ID database PEP/Sanctions check Optional biometrics check |
Go beyond the Standard identity verification option with watchlist screening that includes Politically Exposed Persons and Sanction lists. Commonly used to support with your Customer Due Diligence processes |
$6.6 $8.8 with bio check |
| Enhanced + Ongoing Monitoring |
Government ID database PEP/Sanctions check Optional biometrics check |
In addition to the Enhanced option, this option offers ongoing watchlist monitoring for Politically Exposed Persons and other Sanction lists for 12 months. You may opt-in to renew this service by responding to our communications. Commonly used to support with your Customer Due Diligence and Risk Assessment processes |
$7.7 $9.9 with bio check |
3. Billing & Payment
For subscription clients, all ID&V check charges are included in your monthly invoice, alongside your subscription fee. Charges are applied once the end client completes the verification process.
For PAYG clients, payments are processed at the time the request is initiated. An invoice is generated for each ID&V check and can be accessed via Menu > Invoices
Accepted payment methods:
- Credit card
- Debit card
Charges apply for all ID&V checks regardless of the verification outcome.
4. Verification Request Sent to the Individual
Once initiated:
- A secure verification request is sent to the individual – if both, email and mobile number were provided, the recipient will receive the request via both, email and text message.
- The individual completes the verification on their own device.
You do not need to collect or store identity documents yourself.
Example of the email sent:
5. Individual Completes Verification
The individual is guided through:
- Selecting an accepted identity document
- Capturing the required document images
- Completing any additional checks included in the selected verification type
All information is submitted securely.
6. Automated Checks Are Performed
After the end-client completes their submission, the system automatically performs:
- Identity document verification
- Identity matching checks
- PEP and sanctions screening (where applicable)
If inconsistencies are detected (for example, name or date of birth differences), these are flagged for your review rather than blocking the process.
7. Identity Check Status in NowInfinity
When processing is complete, the sender of the Identity Verification receives an email notification.
To find the verification outcome in NowInfinity, navigate to the dashboard, Menu > Identity Verifications > Requests, and click on the relevant row to open the results.
- Results are displayed against the individual
- Any flags or discrepancies are visible for review
You can then determine whether further action or enhanced due diligence is required.
You can click on the Print Icon, at the top right corner of your screen to print or save the results page as a PDF file.
The Identity Verification dashboard allows you to keep track of every verification request.
The request statuses includes:
- Completed: the verification has been completed by the end client
- Pending: Waiting for the end client to submit the verification
- Rejected: the end client has rejected the request or the email or mobile number has bounced back
- Expired: the verification request expires after 28 days
Watchlist screening results may take up to 24 hours to be captured. Once an Enhanced Identity Check with Ongoing Monitoring has been completed, the watchlist screening outcomes can be tracked through the Ongoing Monitoring Dashboard.
For further information please see our FAQs on Identity and Verification.