How can I reset an EDGE password?

Question

How can I reset my EDGE password?

Answer

To reset your ASIC EDGE password:

  1. Ensure all users are logged out of the NowInfinity software
  2. Contact ASIC on 1300 300 630 or use their online chat service
  3. Request password reset

Once ASIC have reset your EDGE password:

  1. Wait 10-15 minutes
  2. Enter your new password in Menu > Product Settings > ASIC Parameters section of NowInfinity and press Save. (It will take another 10-15 minutes to complete the connection, unless there are ASIC delays.)

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Once connected, there will be 2 options to check successful connection.

1. The ASIC connection symbol color will change. Green or Yellow indicates the connection is successful.

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2. Password entered will automatically change to a different one as ASIC will issue a different password automatically for security purposes. 

 

 

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