How can I reset an EDGE password?


How can I reset my EDGE password?


To reset your ASIC EDGE password:

  1. Ensure all users are logged out of the NowInfinity software
  2. Contact ASIC on 1300 300 630 or use their online chat service
  3. Request password reset

Once ASIC have reset your EDGE password:

  1. Wait 10-15 minutes
  2. Copy and paste your Edge ID (eg.12345) in Menu > Product Settings > ASIC Parameters > Password section of NowInfinity and press Save. (It will take another 10-15 minutes to complete the connection, unless there are ASIC delays.)


Once connected, there will be 2 options to check successful connection.

1. The ASIC connection symbol color will change. Green or Yellow indicates the connection is successful.


2. Password entered will automatically change to a different one as ASIC will issue a different password automatically for security purposes. 



Was this article helpful?
0 out of 3 found this helpful
Have more questions? Submit a request