NowInfinity Status Updates

 

 

Date and Time logged: 02:58 PM, Thursday 30 June 2022

Issue: Intermittent issue with merging some documents

Update: NowInfinity's Product Development team are currently investigating this issue as a matter of priority.

We thank you for your patience and understanding

 

Date and Time logged: 12:06 PM, Thursday 30 June 2022

Issue: Intermittent issue with sending documents for E-Signing via the platform 

Update: NowInfinity's Product Development team are currently investigating this issue as a matter of priority.

We thank you for your patience and understanding 

Update: 10:31 AM, Friday 1 July

This issue has since been resolved with our third party provider

 

Date and Time logged: 11:32 AM, Wednesday 29 June 2022

Issue: Intermittent issue with platform loading pages and general slowness

Update: 11:32 AM, Wednesday 29 June 2022

NowInfinity's Product Development team are currently investigating this issue and the issue should be resolved shortly.

We thank you for your patience and understanding.

Update: 12:41 PM, Wednesday 29 June 2022

NowInfinity's Product Development team investigated and resolved the issue as a matter of priority. 

 

Date and Time logged: 10:00 AM, Tuesday 28 June 2022

Issue: Current issue with our phone system due to third party provider.

Update: 11:27 AM, Tuesday 28 June 2022

The issue has since been resolved and phone support is now available.

10:00 AM, Tuesday 28 June 2022

Our third party provider are working to resolve this issue as a matter of urgency. In the meantime, please use our online chat service or email info@nowinfinity.com.au to contact support.

We thank you for your patience and understanding. 

 

Date and Time logged: 9:51 AM, Tuesday 28 June 2022

Issue: Intermittent issue with platform loading pages, merging documents and sending of Annual Statements.

Update: 10:35 AM, Tuesday 28 June 2022

NowInfinity's Product Development team investigated and resolved the issue as a matter of priority.

9:51 AM, Tuesday 28 June 2022

NowInfinity's Product Development team are currently investigating this issue and the issue should be resolved shortly.

We thank you for your patience and understanding.

 

Date and Time logged: 12:01 PM, Monday 27 June 2022

Issue: Intermittent issue with platform loading pages and general slowness

Update: NowInfinity's Product Development team investigated and resolved the issue as a matter of priority. 

 

Date and Time logged: 4:29 PM, Tuesday 21 June 2022

Issue: Intermittent issue with third party provider resulting in outage of chat function

Update: Issue has been resolved by third party provider - chat now available

 

Date and Time logged: 11:56 AM, Tuesday 21 June 2022

Issue: Intermittent issue with platform loading / Login Issue

Update: NowInfinity's Product Development team investigated and resolved the issue as a matter of priority. 

 

Date and Time logged: 1:12pm, Thursday 16 June 2022

Update: ASIC Fee increase as of 1 July 2022. Please see here for more information.

 

Date and Time logged: 2:19 PM, Friday 6th January 2022

Issue: Intermittent issue with platform loading

Update: NowInfinity's Product Development team investigated and resolved the issue as a matter of priority. 

Date and Time logged: 10:00 AM, Thursday 20th January 2022

Issue: NowInfinity platform slowness or unable to login

Update: NowInfinity's Product Development team investigated and resolved the issue as a matter of priority. All affected users were contacted as soon as the issue was resolved.

 

 

 

 

 

 

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