FAQs on Class' acquisition of Reckon Docs

Who is Class?

Why did Class acquire Reckon Docs?

What does this mean for me?

Can I still use the Reckon platform?

What are the benefits to me as a Reckon client?

Will my support services change?

Will there be pricing changes?

What do I need to do?

Who do I speak to at Reckon Docs?

Who do I speak to at Class for more information about NowInfinity?

Where is Class and NowInfinity support located?

Will my customer information and relevant data be transferred to Class?

Will my login details change?

Will Reckon Docs still be available going forward?

Who is Class?

We are Australia’s pioneer in cloud-based wealth accounting.  We launched Australia’s first cloud based SMSF administration solution, Class Super.

Today, we are listed on the ASX, with solutions including Class Trust, the industry’s first trust accounting solution, as well as Class Portfolio, an investment portfolio management solution.
We have also expanded into legal documentation and corporate compliance with the NowInfinity platform.

At present, more than 3,500 practices of accountants, administrators and advisers depend on us to drive business automation, increase profitability, and help deliver better client services.

Why did Class acquire Reckon Docs?

The Reckon Docs business aligns perfectly with us, here at Class.

In 2020, Class made two acquisitions, bringing NowInfinity and Smartcorp into the business. The onboarding of Reckon Docs into NowInfinity will accelerate the role Class will play in the documentation and corporate compliance space. 

This is a very exciting merger as the Reckon Docs and NowInfinity platforms are very well aligned. There is a very strong fit with Class not only culturally, but also in the products and solutions offered.

What does this mean for me?

For the immediate future, things will continue as they are. You will continue to have full access to Reckon Docs and can continue to liaise with the Reckon Docs Support Team.  

Can I still use the Reckon platform?

Yes, it's business as usual. Over the coming weeks you will receive further information from us to ensure you make the most of the opportunities this acquisition creates for you and your business.

What are the benefits to me as a Reckon client?

With Reckon Docs' and Class’ NowInfinity product offering and client base, you will now have access to a broader document suite and a more extensive corporate compliance product.  In addition, you have the flexibility to choose between the existing pay as you go (PAYG) offering or a fixed subscription which may better suit high volume users.

You will now have access to NowInfinity’s broader services platform, which includes:

  • 70+ documents in the documentation suite
  • Corporate Messenger to manage your companies
  • Extensive integrations with other partners including for digital signatures

In addition, you’ll benefit from being serviced by a large ASX listed company which invests heavily in technology, marketing and innovation.

Will my support services change?

The Reckon Docs Customer Service Team you already know, will not change. The same team members will continue to answer your questions and are keen to provide you with any additional information regarding the service options available. Reckon Docs Customer Service can be contacted on 1300 139 001 or email accountmanagement@reckon.com 

Will there be pricing changes?

In the main, NowInfinity’s fees are generally lower than Reckon Docs, as well as offering a broader range of products. Whilst overall fees will most likely decrease, it will ultimately depend on what Reckon Docs products you currently use. Similar to Reckon Docs, NowInfinity offers legal templates you can purchase on an individual, pay as you go basis. No contract or ongoing obligation. You simply add your credit card details and select the template you wish to purchase. 

You may choose to enter into a new Subscription package which offers a suitable number of company registrations, documents and companies under management for a set monthly price which reflects the needs of your practice. Further details regarding NowInfinity's subscription packages can be viewed on the Class and NowInfinity websites.

Pricing & Packages

What do I need to do?

There is no need to do anything for now. It’s business as usual. Keep a look out for email updates to help you make the most of the expanded service range and options available. We will reach out with more information.

Who do I speak to at Reckon Docs?

Reckon Docs Customer Service can be contacted on 1300 139 001 or email  accountmanagement@reckon.com 

Who do I speak to at Class for more information about NowInfinity?

You are welcome to contact the NowInfinity Support Team directly via email at reckondocs@class.com.au or phone on 1300 851 057 option 5.

If you need some quick hints & tips visit our Help Centre at https://help.nowinfinity.com.au or attend our webinars, which are held twice a week. To book, visit https://www.nowinfinity.com.au/webinars.

The Class Support Team can be contacted via email on support@class.com.au 

Where is Class and NowInfinity support located?

Our Support Teams are all based locally to offer high levels of customer care.

The NowInfinity Support Team are based in Bundall, Queensland (Gold Coast). The Class Support Team are Sydney-based.

Will my customer information and relevant data be transferred to Class?

Yes, this will help us identify the ways in which we can improve your overall customer experience and maintain high levels of service.

Will my login details change?

For the immediate future, things will continue as they are. You will continue to have full access to Reckon Docs and deal with the Reckon Customer Support Team.

Keep a look out for further updates over the next fortnight.  We encourage you to read the updates so you can make the most of the significantly expanded service range and options that will be available to you as part of this acquisition.

Will Reckon Docs still be available going forward?

We are working through options and expect to communicate the approach shortly.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request