NowInfinity FAQs - December 2020

 

Welcome to the December issue of the NowInfinity FAQ Newsletter. 

This month, we would like start by sharing with you a recap of some of the massive events that have occurred for NowInfinity this year. 

January 2020 – Class acquires NowInfinity 

March 2020 – COVID-19 Pandemic hits Australia effecting everyone in different ways. NowInfinity continues to service our clients while working from home.

June 2020 - NowInfinity is shortlisted in the SMSF Document Provider category of the SMSF Adviser awards.

July 2020 – NowInfinity passes more than 500,000 entities

August 2020 – Class acquires Smartcorp and we welcome all our new Smartcorp members to NowInfinity

October 2020 – NowInfinity launches the monthly FAQ newsletter to keep our members up to date and informed 

November 2020  – NowInfinity introduces new Hard Copy Printing process and Trust Deed Stamping to the platform

This financial year so far, our incredible support team have produced some impressive stats:

Support Requests Solved

21,802

Support Requests Created

22,138

Satisfaction Rating

97.4%

SLA Met

97.7%

Since July 2020, the support team have also worked hard to produce over 160 new Knowledge Base articles for you, to help you resolve your queries.

To access last month’s FAQ, please click here

With the year drawing to a close, please note our support team is here to assist you during the December and January holiday season, with the exception of public holidays. As of Monday 21 December, our offices will operate with skeleton staff from 9:00am to 5:00pm AEDT, Monday to Friday and until 1pm on Christmas Eve. Our offices will return to usual operating hours on Monday 4 January. 

To contact our support team during opening hours, you can use one of the following methods:

  1. Online chat
  2. Email support@nowinfinity.com.au
  3. Call us on 1300 851 057

From the NowInfinity and Class team, we would like to wish you all a very happy and safe Christmas break, we look forward to supporting you again in the New Year!

NowInfinity Support Team

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request