Customising the outgoing email address

For more information, please refer to the instructions below:   


Navigate to Menu > Portal Settings > Email Settings:


NowInfinity allows you to customise the outgoing email address for all correspondence to your clients. To set this up there are 3 options:

1. - Default NowInfinity email

2. AWS (Amazon Web Services)

3. SMTP (Simple Mail Transfer Protocol)


Default NowInfinity email

By default, is used to send email correspondence to your clients. This is enabled to allow you to begin corresponding via the platform straight away. We recommend changing this to AWS or SMTP as soon as possible, to ensure emails sent from the platform are being sent from an email address within your firm. 



AWS - Amazon Web Service

Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service, which allows you to add an existing email address that will appear when sending correspondence from NowInfinity.

Note: Only one email address is available per account. We recommend using your general email address, e.g. info@......

To set up AWS:

1. Select Simple Email Service from the drop down box


2. Input email address that will be shown as a 'Sender' for outgoing correspondence

3. Click on 'Verify'

4. A verification email will be sent to the email address. Open this email and click the URL link to verify:


5. Once the verification process is complete, click "Verify" again from the Portal Settings page to activate this setting:

The "Verified" tick box will display"


 6. Send mail from name: Enter your company name or other name you wish to appear as the sender

 7. Send a copy of all emails to: An optional, but recommended field. Input an internal email address to send a copy of all outgoing correspondence emails sent from NowInfinity:


8. Click "Save"


SMTP (Simple Mail Transfer Protocol)

SMTP is a set of commands that authenticates and directs the transfer of electronic mail. 

Note: We recommend that your IT specialist assists with setting up SMTP.

To set up SMTP, select SMTP in the dropdown box:


Complete each field:

  1. SMTP Server: The actual SMTP server's specification. You can find it by either referring to the web page of your provider, or searching for it on our list of server POP and SMTP
  2. SMTP Port: Usually SMTP works with port 25, but it can work also with 587. For further information, check out our article about SMTP ports.
  3. SMTP Login: Your email address
  4. SMTP Password for email address: Please note: double authentication should be enabled 
  5. SMTP Name: Name to show in the inbox
  6. From Address: The email address emails sent from the platform will display from
  7. Send a copy of all emails to: An optional, but recommended field. Input an internal email address to send a copy of all outgoing correspondence emails sent from NowInfinity
  8. Allow SSL connection: SMTP email transfer doesn't provide an encryption. If you want to make your connection more secure, it's a good choice to use a STARTTLS or SSL/TLS extension, as these employ a separate port for encrypted communication. In the NowInfinity system, the 'SSL Connection' check box is ticked by default and disabled
    mceclip8.png SMTP Server Settings - for sending mail from an address:

Gmail's Default SMTP Settings - for sending mail from an Gmail address. Click here for more information:

  • Gmail SMTP server address:
  • Gmail SMTP username: Your Gmail address (e.g.
  • Gmail SMTP password: Your Gmail password
  • Gmail SMTP port (TLS): 587
  • Gmail SMTP port (SSL): 465
  • Gmail SMTP TLS/SSL required: yes


To test setup, press the 'Send Test Email' button above the Settings fields and input email in the window that appears after clicking on the 'Send' button:.



If settings are correct, you will receive an email with the inputted email as a sender. This confirms that the settings are correct and can be saved for further use in the system.

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